Refund policy

We have a 14-day return policy on all non-personalized items, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Personalized Items: due to the custom nature of our personalized items, we have a strict no-return policy in place on these items. Once an item has been personalized to your specifications, it is considered final sale and cannot be returned or exchanged, except in the case of errors on our part.

To start a return, you can contact us at aspenwoodsco@gmail.com. Please note that returns will need to be sent to the following address: 5014 Parrish Ave NE, Saint Michael, MN 55376

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aspenwoodsco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customer-Provided Garment Policy

Aspen Woods & Company

At Aspen Woods & Company, we welcome customers who wish to provide their own garments for custom embroidery, printing, or other personalization services.

However, all customer-provided garments are accepted and customized at the customer's own risk.

While we take every precaution to ensure quality workmanship, mistakes, equipment malfunctions, fabric reactions, and unexpected damage can occur during the customization process.

By providing your own garments, you acknowledge and agree to the following:

No Replacement Guarantee: Aspen Woods & Company does not replace customer-provided garments if mistakes, damage, or other issues occur during customization.

Risk of Damage: Customers understand that embroidery, printing, heat pressing, pretreatment, and other customization processes may result in damage, including discoloration, scorching, staining, holes, or other fabric-related issues.

Errors During Customization: Customers acknowledge that mistakes may occur during production, including incorrect placement, alignment issues, or other application errors.

No Reimbursement for Garments: Aspen Woods & Company is not responsible for reimbursing customers for the purchase price or replacement cost of customer-provided garments when damage or errors occur during customization, to the extent permitted by applicable law.

Customer Responsibility: Customers are responsible for ensuring their garments are suitable for their requested customization process.

Acceptance of Policy: By submitting customer-owned garments for customization, customers acknowledge that they have read, understood, and accepted this policy.

IMPORTANT: If you are uncomfortable accepting these risks, we strongly encourage purchasing garments directly through Aspen Woods & Company.

We appreciate your understanding and your trust in our small business!

This policy does not limit any rights or remedies that cannot legally be waived.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aspenwoodsco@gmail.com.